Shipping policy

<p>Last updated: 26 August 2026</p>
<p>MR LED Screens is operated by 8 Arms Pty Limited (ABN 72 147 723 402). We currently deliver orders to addresses within Australia only.</p>
<h2>Order processing</h2>
<p>Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from carrier transit time. Orders containing backordered, special-order or supplier-stocked products may take longer. Where a material delay becomes known, we will contact you using the details supplied with your order.</p>
<p>An order confirmation acknowledges that we received your order. Dispatch occurs after payment and order checks are completed. We may contact you to verify an order, delivery address, product compatibility or freight requirements before dispatch.</p>
<h2>Australian delivery</h2>
<p>Available delivery services, prices and any estimated timeframes are shown at checkout where possible. We may use Australia Post, StarTrack, FedEx/TNT or another suitable carrier. Carrier and delivery estimates are not guarantees. Regional, remote, bulky, dangerous-goods or high-value deliveries may require a different service or additional time.</p>
<p>Shipping charges are calculated using the order’s destination, size, weight and available service. If the checkout cannot accurately quote an unusually bulky or remote-area shipment, we will seek your approval for any additional charge before dispatch. You may cancel for a full refund if you do not accept that additional charge and the goods have not been dispatched.</p>
<h2>Tracking, split shipments and delivery</h2>
<p>Tracking details are supplied when available. An order may be sent in more than one consignment. If so, we will provide available tracking information for each consignment and will not charge extra freight unless agreed with you beforehand.</p>
<p>If you authorise a carrier to leave a parcel unattended, the carrier may record delivery without a signature. This can increase the risk of theft or weather damage after delivery. Nothing in this paragraph excludes rights that cannot be excluded under the Australian Consumer Law.</p>
<h2>Address changes</h2>
<p>Check the delivery address carefully before placing an order. Contact us immediately through our Contact page if a correction is needed. We cannot guarantee changes after processing or dispatch has begun. We may charge reasonable carrier or redelivery costs caused by an incorrect or incomplete address, except where the error was ours.</p>
<h2>Delays, loss and damage</h2>
<p>Weather, carrier disruption, peak periods, emergencies and other events outside reasonable control can affect delivery. We will provide reasonable assistance with a carrier enquiry and remain responsible for remedies required by law.</p>
<p>Inspect the parcel and product as soon as reasonably practicable. If it appears lost, damaged, incomplete or incorrect, contact us promptly with the order number and any useful photographs of the parcel, label, packaging and product. Prompt notice helps preserve carrier evidence, but a failure to notify us within a stated period does not remove rights available under the Australian Consumer Law.</p>
<p>Do not discard damaged packaging until we confirm it is no longer required for assessment.</p>
<h2>Australia only</h2>
<p>We do not currently accept delivery addresses outside Australia. Customers must not place an Australian order for onward export without first checking product, warranty, export-control, electrical and destination-country requirements. We do not accept responsibility for a customer’s independent export or freight-forwarding arrangements, subject always to rights that cannot lawfully be excluded.</p>
<h2>Contact</h2>
<p>For shipping assistance, use the Contact page on mrledscreens.com.au or call 0488 009 001.</p>