Refund policy

Last updated: 26 August 2026

This policy applies to goods purchased from MR LED Screens, operated by 8 Arms Pty Limited (ABN 72 147 723 402).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.

Before returning anything — Returns Authority required

Contact us before sending any product. If a return is appropriate, we will issue a Returns Authority (RA) number and return instructions. Returns sent without an approved RA number may be delayed, refused by the receiving facility or returned to sender because they cannot be matched safely to an order.

Approved returns must be clearly marked with the RA number and sent only to the address in our written return instructions. Our current returns facility is:

MR LED Screens Returns

Unit D, 13–21 Mandible St

Alexandria NSW

Do not send a return to a supplier, manufacturer or overseas address unless we expressly instruct you in writing. Issuing an RA number does not, by itself, confirm that a product is faulty or that a refund is due; it allows us to receive and assess the product.

Making a claim

Contact us through the Contact page on mrledscreens.com.au or call 0488 009 001. Please provide the order number, product/model number, a clear description of the issue, relevant configuration and installation information, and photographs or video where useful.

Stop using a product if continued use may be unsafe or may cause further damage. Keep the product, accessories, serial labels and packaging reasonably available for assessment. We may ask you to perform reasonable, safe diagnostic steps, but we will not require you to undertake unsafe work or specialist work you are not qualified to perform.

Proof of purchase may be required. An order confirmation, invoice, receipt, payment record or other reasonable evidence may be accepted.

Major and non-major failures

For a major failure, the customer may reject the goods and choose a refund or replacement, subject to the Australian Consumer Law. A major failure includes circumstances described by the ACL, such as where a reasonable consumer would not have bought the product had they known of the problem, the product is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time, it is significantly different from its description or sample, or it is unsafe.

For a failure that is not major, we may choose to repair or replace the product within a reasonable time. If we do not do so within a reasonable time, the customer may be entitled to further remedies under the ACL.

Assessment of electronic products

LED display parts are technical electronic components. A reported problem may arise from the part, power quality, cabling, firmware, configuration, compatibility, installation, another component in the system or physical/electrical damage. We may test the returned product and review installation information to identify the cause.

We may consult the manufacturer or an authorised technical service provider. Imported status, supplier location or manufacturer involvement does not remove any responsibility MR LED Screens has under the Australian Consumer Law.

If assessment shows there is no product failure, or the issue resulted from misuse, incorrect wiring, unsuitable power, liquid ingress, impact, unauthorised modification, improper storage, installation contrary to documented requirements or another excluded cause, ACL remedies may not apply. We will explain the assessment and obtain approval before performing any chargeable repair, return freight or other paid work.

Incorrect, incomplete or transit-damaged orders

Contact us as soon as reasonably practicable if an item is incorrect, incomplete or damaged in transit. Photographs of the outer packaging, carrier label, internal packaging and product can help us resolve the matter. Prompt reporting helps preserve evidence, but notification deadlines in this policy do not limit statutory rights.

Return freight and reasonable costs

Where goods have a failure covered by the ACL, we will meet reasonable return costs as required by law. Depending on the item and circumstances, we may provide a prepaid label, arrange collection or reimburse reasonable documented freight costs. Contact us before incurring return costs.

For large, heavy or installed goods, different return arrangements may apply under the ACL. Do not uninstall or freight high-value equipment until arrangements are agreed, unless urgent action is reasonably required for safety.

If a product is assessed as not faulty and no statutory remedy applies, the customer may be responsible for reasonable assessment and return-freight costs disclosed before they are incurred.

Refund timing and method

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Bank and payment-provider processing times are outside our control. Original delivery charges and reasonable consequential loss will be handled as required by the ACL; they are not automatically excluded.

Change of mind and incorrect selection

We do not generally accept change-of-mind returns for electronic parts, imported goods, opened anti-static packaging, special-order goods, custom-configured goods or products ordered for a particular project. This includes ordering the wrong model, changing project requirements, finding a lower price elsewhere or no longer needing the product.

Before ordering, confirm the exact model/part number, voltage, current, connector/pinout, firmware, dimensions and system compatibility. Contact us before purchase if assistance is needed. Any compatibility guidance is based on information supplied by the customer and available manufacturer documentation.

This change-of-mind position does not affect rights relating to faulty, unsafe, misdescribed or incorrectly supplied goods, or any other non-excludable rights.

Software, configuration and data

Back up configuration files and data before returning equipment where possible. A repair or replacement may reset settings or firmware. We are not responsible for avoidable data loss caused by a customer’s failure to maintain reasonable backups, except to the extent liability cannot lawfully be excluded.

Business purchases and resale

Some business purchases are protected by the ACL, including purchases meeting the statutory definition of “consumer”. Consumer guarantees may not apply to goods acquired for resupply or, in some circumstances, for use or transformation in production, manufacture, repair or treatment of other goods. Nothing in this section narrows rights that apply under law.

Manufacturer warranties

Any express manufacturer or voluntary warranty is additional to, and does not replace, Australian Consumer Law rights. Where we assist with a manufacturer warranty, the manufacturer’s process may affect assessment or turnaround time, but it does not remove remedies for which MR LED Screens is legally responsible.